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INTERACTIVE MANAGEMENT OF CHANGE

Proceedings Paper, by Christian Stary, Matthias Neubauer, and Stefan Oppl

The Tangible Task Modeling Demonstrator supports eliciting mental models of work and is docked to a collaborative e-learning environment.

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Today, most organizations change continuously to stay or become competitive. Accordingly, their information infrastructure and business process models are modified ‘on-the-fly’. Method and technology support to accomplish dynamic changes are challenging: On one hand, business process models are situative snapshots when created. They might not be valid by the time being implemented. On the other hand, operation and innovation are partially triggered by tacit or intangible knowledge. This type of knowledge cannot be codified in a straightforward way, and might not be considered for change. Consequently, organizations might miss business opportunities, and finally, not stay ahead of changes. In our work we try to leverage tacit knowledge through methodologically grounded interaction technologies for innovation and mangement of change: The Tangible Task Modeling Demonstrator supports eliciting mental models of work and is docked to a collaborative e-learning environment. Besides content and communication management it enables the automated execution of business process specifications from the viewpoint of actors. Models can be created, refined, and explored interactively in a coherent and seamless way. Utilizing proper core technologies, not only process models can be co-constructed and experienced at the organizational layer, but also content, as its elements can be enriched with annotations and communication entries to trace the process of organiztional development.

 

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